Hawaii Lava Boat Tour Info
Can I switch tours?
Yes as long as we have a scheduled tour and space available we will surely let you move to another tour. If tour fares are different we will apply your current fare paid and charge or refund accordingly.
What is the Cancellation Policy?
Reservations cancelled before 48 hours receive a 90% refund. All cancellations will be assessed a 10% processing fee Cancellations Less than 48 hours will not be refunded it doesn’t allow enough time to rebook seats.
Once boat is boarded no additional passengers will board, no exceptions. We have limited seating & do not overbook our tours to ensure your seat late passengers or no shows will be charged full tour amount with a rebooking fee of $100 per passenger on similar tour.
How often are there specials?
From time to time we offer special rates on tours depending on season.
Do I sign a waiver?
On all tours we require a release of liability waiver to be signed. We want to provide you with the best overall adventure possible however there are risks associated with adventure tours. Please read the waiver before signing and understand the risks associated with our tours. Also make sure you can adhere to tour requirements.
How do I redeem coupon?
If you have a promo code you can enter it online when making reservation. If its a coupon please email a copy of coupon with the following information to email@example.com Please include Names, Contact number, Email, Place you will be staying, How you hear about us
When is full payment due?
All tours are paid in advance and you pay when you make your reservation
Do you charter boats?
Yes we do group and private charters to best fit your needs. Special occasions include but are not limited to birthdays, weddings, corporate incentives, fishing charters, burials at sea, etc
Tour Specific FAQs
Are there restrictions on the Lava Boat Tour?
Yes, this tour is a high speed open ocean tour along East Hawaii’s southeast coastline. The tour is a physically demanding tour in rough open ocean waters not a like a lake boat ride. Company reserves the right to cancel any passenger at time of tour if captain feels a guest is unfit for tour.
- One passenger in each group must be English speaking.
- Guests need to be in good health.
- Guests with issues with back, neck, or joints including heart problems, osteoporosis, recent injuries, obesity & pregnancy’s are not allowed on tour.
- If handicapped please consult physician before considering tour and must inform reservationist during booking.
- Adventure Tour! Expect bumpy and exciting boat ride.
- Guests must be 4-75 years old.
- Guests must be able to climb a 10 ft ladder.
- Guest must be under 250lbs.
Is the Ocean rough on the Ocean Lava Tour?
Yes, this is a high speed rough water open ocean tour along East Hawaii’s southeast coastline.
What should I wear on the Lava Ocean Tour?
Dress to get wet, long pants or swim shorts, a sleeved shirt, light jacket, rain poncho are great things to have available on while touring the active Volcano. Change of clothes to be left in vehicle for after tour most likely you will get wet.
What should I bring on Ocean Lava Tour?
Be prepared for an ocean adventure, this tour is an open ocean journey to witness the birth of the earth. The southeast waters of the Big Island are known to be choppy. Its a good idea to bring a change of clothes for afterward with you in case you get sprayed during tour. Dress is casual, leave the high heels at home you will be boarding via a 8ft painters ladder and a jacket is a great idea as well. Slippers are fine and shoes are welcome as well. We have water onboard available during the tour.
What should I bring on Lava Hike Tour?
This tour is an extreme adventure, come prepared and enjoy a once in a lifetime experience. Good footwear is a must and depending on where lava is we recommend sturdy boots that support you ankles. A hearty lunch, plenty of snacks and 2-4 liters of water is suggested. As for outerwear pants, long sleeved shirt, backpack and rain poncho if you like. Gloves also are great to keep you safe when putting you hands down on the sharp lava.